We want you to love what you buy whether you buy it in any of our stores or online! If you are not fully satisfied with your purchase, we will help you find the item that’s right for you.
Effective April 20, 2015, if you do not have a receipt for a purchase made in the last 365 days, we can look up the purchase using either your credit card or gift registry used to make the purchase.
If we can't find a record of the purchase, we will gladly complete an exchange or provide you with a merchandise credit for the current selling price less 20%. This accounts for additional discounts or coupons that may have been applied.
Returns with an Original Receipt
Returns can be made at any of our stores* nationwide or to our Returns Processing Center. Simply provide your original receipt or packing slip and we will complete an exchange or merchandise refund for the amount paid to the original form of payment**.
*Merchandise received from a Truck Delivery cannot be returned to our stores. Please see Truck Delivery Returns.
**Please see PayPal Returns for any purchase made using PayPal.
**Please note that whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.
Returns with a Gift Receipt
Merchandise returned using a Gift Receipt will either be exchanged or refunded in the form of a merchandise credit for the amount paid. Please note that whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.
Don’t have a Receipt? No problem. If the purchase was made in the last 365 days, we can attempt to locate the purchase using any of the following:
If we can't find a record of the purchase, we will gladly either:
Once the request has been completed:
Return postage labels are included with every purchase from our online store in the event you need to return an item. If you cannot locate the return postage label that was included with your order, please click here to print your free return shipping label. For returns from Military Post Office, APO, FPO and US Territories, please contact us at 1-800-GO-BEYOND (1-800-462-3966) or firstname.lastname@example.org for further instructions.
Please follow the steps below to complete your return:
You may also mail returns via the US Postal Service to the address below. We recommend that you insure the package prior to shipment. Enclosing your original packing invoice will help us expedite your return.
Merchandise paid for with PayPal will be refunded in the form of a Merchandise Credit.
Merchandise paid for with PayPal will be refunded back to PayPal. Please see below regarding shipping fees.
We want you to enjoy your purchase for years to come. That’s why it’s important to understand what to do in the event that you have an issue with your purchase.
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees) as specified in the chart below.
While the delivery person is present AND prior to signing for delivery:
After Accepting Your Delivery
To schedule a return within 30 days under these conditions, call our Delivery Customer Service team at 844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. to 11:00 p.m. Monday – Saturday (Eastern Time). We will make arrangements to have our carrier contact you to schedule a pick up of your return.
|Cancellation & Return Schedule||Fee|
|Orders Cancelled within 24 hours of purchase||No Fee|
|Orders Cancelled after 24 hours of purchase and before Shipper contact||Restocking fee (up to 20% of purchase price)|
|Orders Cancelled after Shipper Contact, at Delivery, or after Delivery||Restocking fee (up to 20% of purchase price) + Cost of Return Freight|
The restocking fee covers administrative, shipping, storage, and all associated fees incurred during the processing and shipping of your order.
The transition from your old mattress to a new mattress can feel very different. In many cases, it can take about 30 days for your body to adjust to your new mattress. If after 30 days you are not completely satisfied, we will allow a one-time exchange up to 120 days from delivery.
Mattresses can only be exchanged:
If you decide to exchange your mattress, only the purchase price of the mattress will be applied to your exchange.
Customers are responsible for:
To schedule an exchange, call our Home Delivery team at 1-844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. and 11:00 p.m. Monday – Saturday (Eastern Time).