Effective April 20, 2015, if you do not have a receipt for a purchase made in the last 365 days, we can look up the purchase using either your credit card or gift registry used to make the purchase.
If we can't find a record of the purchase, we will gladly complete an exchange or provide you with a merchandise credit for the current selling price less 20%. This accounts for additional discounts or coupons that may have been applied.
Merchandise returns get you down? Not at Bed Bath & Beyond; we make it free and easy! You may return a purchase for a refund, merchandise credit, or exchange to any of our stores nationwide or to our returns processing center. We do the hard part for you: we send you a pre-paid shipping label with every order. Just follow the simple instructions below and be sure to read our guidelines to make your return hassle-free.
If you do not have the original invoice enclosed with your order or gift from Bed Bath & Beyond, or if you don't have the pre-paid shipping label, please call 1-800-GO-BEYOND for assistance. Our associates will be happy to help you.
We'll refund or credit the value of the item and any taxes you were charged. Shipping and gift packaging charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return.
All non-gift returns of merchandise paid via gift cards will be refunded to the original gift card. A new merchandise credit will be issued for all returns of this type.
Return postage labels are included with every purchase from our online store in the event you need to return an item. Please follow the steps below to complete your return:
You may also mail returns via the US Postal Service to the address below. We recommend that you insure the package prior to shipment. Enclosing your original packing invoice will help us expedite your return.
It's easy to return items to our processing center! To ensure we credit you properly, please include your packing slip and complete the information including your telephone number so we may call you with any questions. Pack your return securely and visit www.bedbathandbeyond.com/returns to print your free return shipping label. Please print a return label for each box sent. Returns will be credited back to your original form of payment. Gift returns to our processing center will receive merchandise credit.
We gladly accept returns or exchanges at any of our store locations nationwide. Please remember to bring the original receipt or packing invoice and the credit card used for purchase. Without the original receipt or packing invoice and your credit card, you may receive an exchange or merchandise credit. Purchases paid for either fully or partially with PayPal will be refunded as a merchandise credit. We apologize that we are unable to refund PayPal purchases back to PayPal accounts. Purchases using a gift card will be refunded as a merchandise credit. To find the Bed Bath & Beyond location nearest you, please use "Find A Store" or call 1-800-GO-BEYOND (800-462-3966).
For gifts sent back to our returns processing center, we will issue a merchandise credit which can be used in any of our stores nationwide. Please provide the original packing slip included with the shipment so we may expedite this process. If you do not have the original packing invoice, please call us at 1-800-GO-BEYOND for assistance in returning Bed Bath & Beyond gifts you have received.
Our associates at 1-800-GO-BEYOND will be happy to assist you with exchanges or replacements for Bed Bath & Beyond items purchased through our online store or received as gifts. For exchanges of missent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.
We want you to enjoy your purchase for years to come. That’s why it’s important to understand what to do in the event that you have an issue with your purchase.
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees) as specified in the chart below .
While the delivery person is present AND prior to signing for delivery:
After Accepting Your Delivery
To schedule a return within 30 days under these conditions, call our Delivery Customer Service team at 1-844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. to 11:00 p.m. Monday –Saturday (Eastern Time). We will make arrangements to have our carrier contact you to schedule a pick up your return.
|Cancellation & Return Schedule||Fee|
|Orders Cancelled within 24 hours of purchase||No Fee|
|Orders Cancelled after 24 hours of purchase and before Shipper contact||Restocking fee (up to 20% of purchase price)|
|Orders Cancelled after Shipper Contact, at Delivery, or after Delivery||Restocking fee (up to 20% of purchase price) + Cost of Return Freight|
The restocking fee covers administrative, shipping, storage, and all associated fees incurred during the processing and shipping of your order.
The transition from your old mattress to a new mattress can feel very different. In many cases, it can take about 30 days for your body to adjust to your new mattress. If after 30 days you are not completely satisfied, we will allow a one-time exchange up to 120 days from delivery.
Mattresses can only be exchanged:
If you decide to exchange your mattress, only the purchase price of the mattress will be applied to your exchange.
Customers are responsible for:
To schedule an exchange, call our Home Delivery team at 1-844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. and 11:00 p.m. Monday –Saturday (Eastern Time).